Data protection Statement clouds - Heaven’s Bar & Kitchen

Data Protection Statement of TTG Betriebs GmbH & Co. KG

We appreciate you visiting our websites and we thank you for your interest in our company. Protection of personal data is a very important issue for us. Therefore, the processing of personal data of a data subject, for instance of names, postal or e-mail addresses and phone numbers, is carried out in accordance with the applicable European and national legislation.

If data processing is necessary, but there is no legal basis for such processing, we generally request a consent from the data subject.

In the following chapters, our company TTG Betriebs GmbH & Co. KG (hereinafter called “our company”, “we”, “us” etc.) would like to inform the general public about nature, extent and purpose of the data processed. In this data protection statement the persons concerned shall furthermore be informed of the rights granted to them.

Right of revocation against any consent you may have given for data processing

If the data processing is based on Art. 6 Para. 1 lit. a GDPR, i.e. your express consent, you have the right to revoke this given consent at any time (pursuant to Art. 7 Para. 3 S. 1 GDPR). The respective legal basis on which processing is based can be found in this data protection statement.

The lawfulness of the data processing carried out until the revocation remains unaffected by the revocation (pursuant to Art. 7 Para. 3 S. 2 GDPR).

Right to object to the collection of data in special cases; right to object to direct advertising

IN THE EVENT THAT DATA ARE PROCESSED ON THE BASIS OF ART. 6 PARA. 1 LIT. E OR F GDPR, YOU HAVE THE RIGHT TO AT ANY TIME OBJECT TO THE PROCESSING OF YOUR PERSONAL DATA BASED ON GROUNDS ARISING FROM YOUR UNIQUE SITUATION. THIS ALSO APPLIES TO ANY PROFILING BASED ON THESE PROVISIONS. TO DETERMINE THE LEGAL BASIS, ON WHICH ANY PROCESSING OF DATA IS BASED, PLEASE CONSULT THIS DATA PROTECTION DECLARATION. IF YOU LOG AN OBJECTION, WE WILL NO LONGER PROCESS YOUR AFFECTED PERSONAL DATA, UNLESS WE ARE IN A POSITION TO PRESENT COMPELLING PROTECTION WORTHY GROUNDS FOR THE PROCESSING OF YOUR DATA, THAT OUTWEIGH YOUR INTERESTS, RIGHTS AND FREEDOMS OR IF THE PURPOSE OF THE PROCESSING IS THE CLAIMING, EXERCISING OR DEFENCE OF LEGAL ENTITLEMENTS (OBJECTION PURSUANT TO ART. 21 PARA. 1 GDPR).

IF YOUR PERSONAL DATA IS BEING PROCESSED IN ORDER TO ENGAGE IN DIRECT ADVERTISING, YOU HAVE THE RIGHT TO OBJECT TO THE PROCESSING OF YOUR AFFECTED PERSONAL DATA FOR THE PURPOSES OF SUCH ADVERTISING AT ANY TIME. THIS ALSO APPLIES TO PROFILING TO THE EXTENT THAT IT IS AFFILIATED WITH SUCH DIRECT ADVERTISING. IF YOU OBJECT, YOUR PERSONAL DATA WILL SUBSEQUENTLY NO LONGER BE USED FOR DIRECT ADVERTISING PURPOSES (OBJECTION PURSUANT TO ART. 21 PARA. 2 GDPR).

Definitions
The data protection statement of our company is based on the terms, which the European legislative and regulatory authority uses in the EU General Data Protection Regulation (hereinafter called “GDPR”). Our data protection statement aims to be easy to read and to understand by general public as well as by our customers or business partners. To guarantee this we shall first explain the terms used.

We use in this data protections statement and on our internet homepage, inter alia, following terminology:

Personal data means any information relating to an identified or identifiable natural person ('data subject'). An identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person.

Data subject means any identified or identifiable natural person whose personal data is processed by the party responsible for the processing.

Processing means any operation or set of operations which is performed on personal data or on sets of personal data, whether or not by automated means, such as collection, recording, organisation, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, restriction, erasure or destruction.

Restriction of processing means the marking of stored personal data with the aim of limiting their processing in the future.

Profiling means any form of automated processing of personal data consisting of the use of personal data to evaluate certain personal aspects relating to a natural person, in particular to analyse or predict aspects concerning that natural person's performance at work, economic situation, health, personal preferences, interests, reliability, behaviour, location or movements.

Pseudonymisation means the processing of personal data in such a manner that the personal data can no longer be attributed to a specific data subject without the use of additional information, provided that such additional information is kept separately and is subject to technical and organisational measures to ensure that the personal data are not attributed to an identified or identifiable natural person.

Controller or the party responsible for the processing means the natural or legal person, public authority, agency or other body which, alone or jointly with others, determines the purposes and means of the processing of personal data. Where the purposes and means of such processing are determined by Union or Member State law, the controller or the specific criteria for its nomination may be provided for by Union or Member State law.

Processor means a natural or legal person, public authority, agency or other body which processes personal data on behalf of the controller.

Recipient means a natural or legal person, public authority, agency or another body, to which the personal data are disclosed, whether a third party or not. However, public authorities which may receive personal data in the framework of a particular inquiry in accordance with Union or Member State law shall not be regarded as recipients.

Third party means a natural or legal person, public authority, agency or body other than the data subject, controller, processor and persons who, under the direct authority of the controller or processor, are authorised to process personal data.

Consent of the data subject means any freely given, specific, informed and unambiguous indication of the data subject's wishes by which he or she, by a statement or by a clear affirmative action, signifies agreement to the processing of personal data relating to him or her.

Rights of the data subject

As the party affected by the processing of your data, you may claim certain rights under the GDPR and other relevant data protection regulations. Under the GDPR, you are entitled to claim the following specific rights as the data subject:

Right of access by the data subject

You have the right to request information on the data we hold about you from us at any time. This information includes, but is not limited to, the categories of data we process, the purposes for which it is processed, the source of the data if not collected directly from you, and, if applicable, the recipients with whom we have shared your data. You can obtain a copy of your data from us free of charge. If you require additional copies, we reserve the right to charge you for these copies.

Right to rectification

You have the right to request that we rectify inaccurate data relating to you. We will take appropriate steps to keep the data we store and process on an ongoing basis accurate, complete and current, based on the most up-to-date information available.

Right to erasure

You have the right to request that we erase your data, as long as the legal requirements for this are satisfied. This may be the case under Art. 17 GDPR if:

the data is no longer required for the purposes for which it was collected or otherwise processed;
you withdraw the consent on which data processing is based, and there is no other legal basis for processing;
you lodge an objection to the processing of your data and there are no legitimate reasons for processing, or you object to data processing for direct marketing purposes;
the data was processed unlawfully,
and provided that processing is not required
to ensure compliance with a legal obligation that requires us to process your data especially with regard to statutory retention periods;
to establish, exercise or defend legal claims.

Right to restriction of processing

You have the right to request that we restrict processing of your data if:

you dispute the accuracy of the data – in which case processing may be restricted during the time it takes to verify the accuracy of the data;
processing is unlawful, and you reject erasure of your data, requesting that its usage be restricted instead;
we no longer need your data, but you need it to establish, exercise or defend your rights;
you have lodged an objection to its processing, as long as it is not certain that our legitimate reasons outweigh yours.

Right to data portability

You have the right to request that we transfer your data – if technically possible – to another responsible party. However, you may only enforce this right if data processing is based on your consent or is necessary for the performance of a contract. Rather than receiving a copy of your data, you may also ask us to submit the data directly to another responsible party specified by you.

Right to object

You have the right to object to the processing of your data at any time for reasons that arise from your particular situation, as long as data processing is based on your consent, on our legitimate interests or those of a third party. In this case, we will cease to process your data. This does not apply if we can show that there are compelling legitimate grounds for processing that outweigh your interests, or if we need your data for the establishment, exercise or defence of legal claims.

Right to revoke the declaration of consent

You have the right to withdraw your given consent at any time.

Right to lodge a complaint with a supervisory authority

You have the right to lodge a complaint with a supervisory authority, in particular in the Member State of your habitual residence, place of work or place of the alleged infringement if you consider that the processing of personal data relating to you infringes the EU General Data Protection Regulation (GDPR), other data protection laws applicable in the Member States of the European Union or other provisions of a data protection nature. A list of the state data protection officers and their contact details can be found at the following link: https://www.bfdi.bund.de/DE/Service/Anschriften/anschriften_table.html (in German)

The data protection supervisory authority responsible for us is:

The Hamburg Commissioner for Data Protection and Freedom of Information
Ludwig-Erhard-Str. 22
20459 Hamburg
Phone: +49 40 42854 4040
Email: mailbox@datenschutz.hamburg.de

Legal basis for the processing of personal data
Insofar as we obtain the consent of the data subject for processing of personal data, the Art. 6 Para. 1 lit. a GDPR serves as legal basis.

In the processing of personal data required to fulfil a contract of which the data subject is a party, the Art. 6 Para. 1 lit. b GDPR serves as legal basis. This also applies to processing operations required to carry out pre-contractual measures.

Insofar as processing of personal data is required to fulfil a legal obligation to which we are subject, Art. 6 Para. 1 lit. c GDPR serves as legal basis.

If processing is necessary to safeguard the legitimate interests of our company or of a third party, and if the interest, fundamental rights and fundamental freedoms of the data subject do not prevail over the first mentioned interest, Art. 6 Para. 1 lit. f GDPR serves as legal basis for data processing.

Routine deletion and blocking of personal data
The controller processes (in this connection also: stores) the personal data of the data subject only for the period necessary to achieve the purpose of the storage or,

if the processing is required by the European legislative and regulatory authorities, or laid down in another law or regulation to which the controller is liable.

If the purpose of the storage ceases to apply, or if a storage period prescribed by the European directives and regulations or by any other relevant legislator expires, the personal data will be routinely blocked or deleted in accordance with the statutory provisions.

Cooperation with processors and third parties
If we disclose data to other people and companies (processors or third parties) as part of our processing, transmit them to them or otherwise grant them access to the data, this will only be done on the basis of legal permission (e.g. if the data is transmitted to third parties, as to payment service providers, in accordance with Art. 6 Para. 1 lit. b GDPR for the fulfillment of the contract), you have consented, a legal obligation provides for this or on the basis of our legitimate interests (e.g. when using agents, web hosts, etc.).

If we commission third parties to process data on the basis of a so-called "order processing contract", this is done on the basis of Art. 28 GDPR.

Privacy in recruitment and in the application process
The controller collects and processes personal data for the purposes of the application procedure. The processing can also be done electronically. This is particularly the case where an applicant submits the corresponding documents to the controller by means of electronic communications, e.g. by e-mail. If the controller concludes a contract of employment with one applicant, the transmitted data are stored for the purpose of executing the employment relationship in compliance with the statutory provisions. If the controller does not conclude a contract of employment with any of the applicants, the application documents will automatically be deleted six months after the notification of letter of rejection, provided that deletion does not conflict with any other legitimate interests of the controller. In this context other legitimate interest means for instance a burden of proof in legal proceedings pursuant to the General Law on Equal Treatment (AGG).

Security of personal data
Our company shall take numerous technical and organizational measures in order to protect your personal data against accidental or illegal destruction, alteration, loss, unlawful disclosure or unauthorized access.

Nevertheless, for instance internet-based data transfer can principally bear gaps in the security, and therefore absolute protection cannot be guaranteed. For this reason, any data subject is free to communicate personal data to us in an alternative way, for instance by telephone.

Website Encryption
This site TLS-encryption for security reasons and to protect the transmission of confidential content, such as the requests you send to us as the site operator. You can recognize an encrypted connection by the fact that the address line of the browser changes from "http: //" to "https: //" and by the lock symbol in the browser line.

If encryption is activated, the data that you transmit to us cannot be read by third parties.

Collection of general data and information

Our website collects a number of general data and information each time the website is accessed by data subject or an automated system. This general data and information is stored in the log files of the server. Following data can be collected:

browser types and versions used
operating system used by the accessing computer
website from which an accessing system gets to our website (so called referrers)
sub-websites, which are accessed via an accessing system on our website
date and time of access to our website
web protocol address (IP address)
Internet service provider of the accessing system
other similar data and information, which is used to protect our information technology systems against possible attacks

When using this general data and information, our company does not draw any conclusions about the data subject. In fact, this information is needed in order:

to deliver the contents of our website correctly
to optimize the content of our website as well as possibly the advertising for it
to ensure long-term functionality of our information technology systems and of the technology on our website
to provide law enforcement authorities with necessary information related to criminal prosecution in case of a cyberattack

This collected data and information is therefore evaluated by our company on the one hand statistically, and on the other hand to increase data protection and data security in our company, and last but not least to ensure the best possible level of protection for the personal data processed by us. The anonymous data of the server log files are stored separately from all personal data provided by the data subject.This data is not amalgamated with other data sources.

This data is recorded on the basis of Art. 6 Para. 1 lit. f GDPR. The website operator has a legitimate interest in the technically error-free presentation and optimization of his website - the server log files must be recorded for this.

Hosting via Smarthost

Our website is hosted by Smarthost, a service provided by Smarthost Sp. z o.o., ul. Partyzantów 1, 42-217 Częstochowa, Poland (hereinafter referred to as ‘Smarthost’).

As part of the hosting process, all data necessary for the operation and presentation of this website is processed. This includes content, database queries, email communications, and technical connection data such as IP addresses, access times, and browser information. Smarthost provides the underlying technical infrastructure, stores data on its own servers within the European Union, and protects it using appropriate organisational and technical measures.

The use of this hosting service is based on Art. 6 Para. 1 lit. f GDPR. Our legitimate interest lies in the secure, efficient and professional operation of this website. In addition, the processing is governed by a data processing agreement in accordance with Art. 28 Para. 3 GDPR, which we have concluded with Smarthost.

Further information on data protection at Smarthost can be found at: https://www.smarthost.eu/privacy-policy

Request by E-Mail, Phone or Fax

If you contact us by e-mail, phone or fax, your request, including all personal data resulting from it (name, request), will be stored and processed by us for the purpose of processing your request. We will not pass on this data without your consent.

This data is processed on the basis of Art. 6 Para. 1 lit. b GDPR, if your request is related to the fulfilment of a contract or is necessary to carry out pre-contractual measures. In all other cases, the processing is based on our legitimate interest in the effective processing of inquiries addressed to us (Art. 6 Para. 1 lit. f GDPR) or on your consent (Art. 6 Para. 1 lit. a GDPR) if this was queried.

The data you send to us via contact requests will remain with us until you request deletion, revoke your consent to storage or the purpose for data storage no longer applies (e.g. after your request has been processed). Mandatory statutory provisions - especially legal storage periods - remain unaffected.

Data transmission via web form

Data subject has an option to register on the website of the controller stating his or her personal data. During the registration process the respective entry windows indicate, which personal data are transmitted to the controller. The personal data entries made by the data subject are exclusively intended for internal use of the controller, this data is collected and stored for the purposes of own use. The controller can transmit the data to one or to several processor(s), e.g. to parcel service which also makes only internal use of the personal data and acts under the responsibility of the controller.

By registration on the website of the controller the following data is also stored: data subject’s IP address, which the internet service provider has assigned, the date and the exact time at the moment of the registration. These data are stored against the background of being the only way to prevent misuse of our services. If necessary, these data can enable clearing up offences or copyright infringements committed. Insofar it is necessary to store this data as to protect the controller. In general, these data are not transmitted to a third party, unless there is a legal obligation to a transmission, or the data transmission serves legal pursuit of rights or criminal prosecution.

When the data subject registers himself or herself on the website and voluntarily supplies personal data, it enables the controller to offer to him or her content and services, which can by the very nature of the issues only be offered to registered users.

DialogShift chat

Our website uses the communication services of DialogShift GmbH, Torstr. 201, 10115 Berlin (hereinafter referred to as ‘DialogShift’).

These include a chat application, e-mail communication and telephone communication. The applications process (in this sense also: store) data for the purpose of web analysis, operating the communication services and responding to enquiries.

To operate the chat function, the chat texts are saved and a cookie with a unique ID is set - this is used to recognise you as a customer. In the case of e-mail and telephone communication, the communication content is also stored temporarily to ensure that your enquiries are processed eﬃciently.

A cookie is a small text file that is stored locally in the cache on your device. With the help of this cookie, our application recognises the device and can call up past chat logs. This cookie is stored for 90 days since it was last used. You can deactivate the storage of cookies in your browser settings. However, the chat function cannot be executed without the use of cookies.

The possible disclosure of e.g. name, e-mail address or telephone number is voluntary and with your consent to temporarily use and store this data for the purpose of establishing contact until the end of the contact.

This personal data will be deleted after 90 days. When using the Journey Messaging Service, your contact details may also be used for the transmission of travel-related information (such as check-in information) if you have consented to this.

The legal basis for data processing is Art. 6 Para. 1 lit. a GDPR, § 25 Para. 1 TDDDG on the basis of your consent.

We have concluded a Data Processing Agreement (‘DPA’) with DialogShift in accordance with Art. 28 para. 3 GDPR. This is a contract in which DialogShift undertakes to protect the data of our users, to process it on our behalf in accordance with its data protection provisions and, in particular, not to pass it on to third parties.

DialogShift offers further information on the processing (in this sense also: collection and use) of the data as well as on your rights and options for protecting your privacy at https://www.dialogshift.com/privacy

Newsletter Sign-Up with SG Widget

To integrate our newsletter subscription form, we use the service SG Widget, provided by Leader Internet Ltd., 7 Herbert Lane, Dublin 2, Ireland (hereinafter referred to as ‘SG Widget’).

SG Widget enables the privacy-compliant collection and forwarding of email addresses to our email service provider SendGrid, a service operated by Twilio Inc., 101 Spear Street, Suite 500, San Francisco, CA 94105, USA.

Twilio Inc. is certified under the EU-U.S. Data Privacy Framework (DPF), meaning that Twilio meets the requirements of the DPF and is therefore regarded as a secure data recipient for personal data transferred from the European Union.

When accessing the sign-up form, a JavaScript file is loaded from sgwidget.com, establishing a connection to SG Widget’s servers. During this process, technical data such as your IP address, browser information, and the time of access are collected.

Data processing is carried out exclusively based on your explicit consent pursuant to Art. 6 Para. 1 lit. a GDPR and § 25 Para. 1 TDDDG. Consent is obtained during the sign-up process via the provided form and can be withdrawn at any time with future effect.

Depending on the configuration, we may use the double opt-in procedure, where your data is stored temporarily until confirmation and then deleted if confirmation is not received.

Our newsletters contain what are known as web beacons (also referred to as “tracking pixels”). These are tiny image files that are retrieved from the server of our email service provider SendGrid (Twilio Inc.) when the newsletter is opened. During this retrieval, technical information is collected such as your browser type, operating system, IP address, and time of access.

This information is used for the technical optimisation of services, based on the technical data or the reading habits of our audience (e.g. determining open locations using the IP address, or identifying access times). Additionally, we track whether and when a newsletter was opened, and which links were clicked. This analysis helps us better understand our users’ reading preferences and tailor our content accordingly.

Behavioural tracking of newsletter engagement is carried out only if you have provided explicit consent (pursuant to Art. 6 Para. 1 lit. a GDPR and § 25 Para. 1 TDDDG). You may withdraw your consent at any time with future effect, for example by using the unsubscribe link included in every newsletter.

Further information on data protection at SG Widget can be found at: https://sgwidget.com/privacy

Further information on data protection at Twilio/SendGrid can be found at: https://www.twilio.com/en-us/legal/privacy

Table reservation via RESERViSiON

On our website you have the possibility to reserve a table in our restaurant online. For this purpose, we use a service provided by RESERViSiON GmbH, Seestr. 29, 64354 Reinheim (hereinafter referred to as "RESERViSiON").

In order to use the table reservation service via RESERViSiON, a one-time user registration is required. For this purpose, you must provide your name, e-mail address and telephone number.

For this purpose, the browser you are using must establish a connection to RESERViSiON's servers. Various data (IP address, name, e-mail address, reservation date and number of guests, payment details in the case of guaranteed reservations) are collected and stored as a result. The mandatory data are marked accordingly in the order form.

The use of this service is in the interest of a simple and convenient table reservation. This constitutes a legitimate interest within the meaning of Art. 6 Para. 1 lit. f GDPR.For the reservation agreement between you and the restaurant, the legal basis is Art. 6 Para. 1 lit. b GDPR.

We have concluded a Data Processing Agreement (“DPA”) with RESERViSiON in accordance with Art. 28 GDPR. In this contract, we oblige this service provider to protect our customers' data and not to pass it on to third parties.

You can find further information on how RESERViSiON handles user data in the privacy policy at https://reservision.de/datenschutz/ (in German)

Room reservation via OnePageBooking

We use the OnePageBooking service from HotelNetSolutions GmbH, Genthiner Strasse 8, 10785 Berlin for online room reservations. Clicking the corresponding button opens a browser window that redirects you to the OnePageBooking website.

If you would like to book a room with us, it is necessary for the conclusion of the contract that you provide your personal data, which we need to process your booking. Mandatory information required for the execution of the contracts is marked separately, further information is voluntary. The data is entered in an input mask and transmitted to us and saved.

Data is also passed on to the relevant payment service providers. The data will only be passed on to third parties if the transfer is necessary for the purpose of contract execution or for billing purposes or for collecting the fee or if you have given your express consent. In this regard, we only pass on the data required in each case. The data recipients are: the respective delivery / shipping company (transfer of name and address), collection agencies, insofar as the payment has to be collected (transfer of name, address, order details), payment institutions for the purpose of collecting claims, insofar as you have chosen direct debit as the method of payment and payment service providers - depending on the choice of payment method.

The legal basis is Art. 6 Para. 1 lit. b GDPR. Regarding the voluntary data, the legal basis for the processing of the data is Art. 6 Para. 1 lit. a GDPR. There is a Data Protection Agreement between us and HotelNetSolutions GmbH.

The compulsory information collected is required to fulfill the contract with the user (for the purpose of providing the goods or service and confirming the content of the contract). We therefore use the data to answer your inquiries, to process your booking, if necessary, to check the creditworthiness or recovery of a claim and for the purpose of technical administration of the website. The voluntary information is provided to prevent abuse and, if necessary, to investigate crimes.

The data will be deleted as soon as it is no longer required to achieve the purpose for which it was collected. Due to commercial and tax regulations, we are obliged to store your address, payment and order data for a period of 10 years after the contract has been carried out. However, after 6 years, we restrict processing, i.e. H. Your data will only be used to comply with legal obligations. If there is a permanent obligation between us and the user, we save the data for the entire term of the contract and for a period of ten years thereafter (see above). With regard to the voluntarily provided data, we will delete the data 6 years after the contract has been executed, provided that no further contract is concluded with the user during this time; In this case, the data will be deleted 6 years after the last contract has been carried out.

If the data is necessary to fulfill a contract or to carry out pre-contractual measures, the data can only be deleted prematurely unless there are contractual or legal obligations to prevent deletion. Otherwise, you are free to have the personal data provided during registration completely deleted from the data base of the person responsible. Regarding the voluntary data, you can revoke your consent to the person responsible at any time. In this case, the voluntary data will be deleted immediately.

Information on data protection at HotelNetSolutions GmbH can be found here: https://hotelnetsolutions.de/Datenschutz/ (in German)

Links to other websites
Our websites contain links to other websites (so called external links).

Our company is as a supplier responsible for the contents of our own as required by the European and national legislation in force. Our own contents are to be distinguished from links to contents provided by other suppliers. We have no influence over whether or not operators of other websites comply with the European and national data protection regulations in force. Please learn more about the data protection statements on the websites of the respective suppliers.

Cookies
We use cookies in order to further improve our internet presentation for you, make it more user-friendly and to tailor it as well as possible to meet your needs. Cookies are small text data files, which a webserver sends to your internet browser when you visit a website. The cookies are stored locally on your terminal (personal computer, notebook, tablet, smartphone etc.).

Numerous websites and servers use cookies. Many cookies contain so called cookie ID, which is a unique identifier of the cookie. Cookie ID consists of a string of characters through which websites and servers can trace back the actual web browser, on which the cookie is stored. This allows the visited web pages and servers to distinguish the individual browser of the data subject from other web browsers that contain other cookies. A specific web browser can be recognized and identified by the unique cookie ID. The purpose of this information is to automatically recognize you and to facilitate your navigation, when you visit the website again with the same device.

You can also consent or reject cookies - also for web tracking - via the settings of your web browser. You can configure your web browser so that it blocks cookies generally, or you will be warned in advance when a new cookie is about to be stored. In this case, however, the functionality of the website may be impaired (for example when placing orders). Your browser also offers a function to delete cookies (for instance by choosing “Clear browsing data”. This is possible in all common web browsers. Further information can be found in the user manual or in the settings of your browser.

First-party cookies: First-party cookies are permanent cookies that are stored on the computer and only lose their validity when the expiry date assigned to them has expired. The word "party" refers to the domain from which the cookie originated. In contrast to third-party cookies, first-party cookies usually come from the website operator itself. They are therefore not accessible to browsers across domains. For example, website A assigns a cookie A, which is not recognized by website B, but can only be recognized by website A. This means that data cannot be passed on to third parties.

Third-party cookies: With a third-party cookie, the cookie is set and recorded by a third party. These cookies are mostly used by advertisers who use their cookies on other websites to collect information about website visitors using the cookies. These are data records that are stored in the user's web browser when he visits a page with the advertisement. If he visits a page with advertising from the same provider again, he will be recognized.

Other distinguishing characteristics:

Transient cookies: Transient cookies are automatically deleted when you close the browser. These include session cookies in particular. These store a so-called session ID, with which various requests from your browser can be assigned to the joint session. This allows your computer to be recognised when you return to our website. The session cookies are deleted when you log out or close the browser.

Persistent cookies: Persistent cookies are automatically deleted after a specified period, which may vary depending on the cookie. You can delete the cookies at any time in the security settings of your browser.

Consentmanager

Our website uses a web service provided by consentmanager AB, Håltegelvägen 1b, 72348 Västerås, Sweden (hereinafter referred to as "Consentmanager"). Consentmanager enables us to inform you about the use of cookies on our website in an accurate and transparent manner. In this way, you receive an up-to-date cookie notice that complies with data protection regulations and decide for yourself which cookies you wish to allow.

For this purpose, Consentmanager shows you the buttons "Accept and continue" and "Reject and continue" on your first visit. Under "Customize your Choice" you will find a cookie list arranged according to function groups. Here you can activate the cookies by clicking the corresponding switches. Please note that the technical cookies are already stored when the website is called up and the relevant switches are preset.

The legal basis for the use of Consentmanager results from our legitimate interest in a functional cookie management and is therefore carried out in accordance with Art. 6 Para. 1 lit. f GDPR. A further legal basis results from the fulfilment of data protection requirements in connection with cookies requiring consent and therefore pursuant to Art. 6 Para. 1 lit. c GDPR.

For further information about "Consent Manager", please refer to the data protection declaration at https://www.consentmanager.net/datenschutz/ (in German)

Google Tag Manager

We use Google Tag Manager, a service provided by Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland.

Google Tag Manager allows us to manage and deploy website tags via a centralized interface. While the Tag Manager itself does not set cookies or directly access personal data collected by individual tags, it may process personal data such as your IP address or other metadata during the loading process. It cannot be ruled out that Google may use this data for its own purposes, such as service optimization or error analysis.

For this reason, Google Tag Manager is only activated after you have given your explicit consent via our cookie banner.

The storage and processing of the data collected takes place in the USA, i.e. a third country for which there is no adequacy decision by the European Commission.

However, Google bases the data transfer to the USA on the EU-U.S. Data Privacy Framework of the European Commission.

The legal basis for the use of Google Tag Manager is your consent pursuant to Art. 6 Para. 1 lit a GDPR and, where applicable, Section 25 Para. 1 TDDDG, insofar as the processing involves access to information on your device (e.g., IP address, device configuration).

You can withdraw your consent at any time with future effect by adjusting your preferences in the cookie settings.

For more information about how Google handles your data, please refer to Google's Tag Manager Use Policy:

https://marketingplatform.google.com/about/analytics/tag-manager/use-policy/

Google Analytics 4

If you have given your consent, this website uses Google Analytics 4, a web analytics service provided by Google LLC. The controller for users in the EU/EEA and Switzerland is Google Ireland Limited, Google Building Gordon House, 4 Barrow St, Dublin, D04 E5W5, Ireland ("Google").

Nature and purpose of the processing

Google Analytics 4 uses cookies that enable an analysis of your use of our websites. The information collected by means of the cookies about your use of this website is generally transferred to a Google server in the USA and stored there.

We use the User ID function. User ID allows us to assign a unique, persistent ID to one or more sessions (and the activities within those sessions) and to analyse user behaviour across devices.

We use Google Signals. This allows Google Analytics to collect additional information about users who have personalised ads enabled (interests and demographics) and ads can be delivered to these users in cross-device remarketing campaigns.

Google Analytics 4 has IP anonymisation enabled by default. Due to IP anonymisation, your IP address will be shortened by Google within Member States of the European Union or in other states party to the Agreement on the European Economic Area. Only in exceptional cases will the full IP address be transferred to a Google server in the USA and shortened there. According to Google, the IP address transferred by your browser as part of Google Analytics will not be merged with other Google data.

During your website visit, your user behaviour is recorded in the form of "events".

Events can be:

Page views
First visit to the website
Start of session
Web pages visited
Your "click path", interaction with the website
Scrolls (whenever a user scrolls to the bottom of the page (90%))• Clicks on external links
Internal search queries
Interaction with videos
File downloads
Seen Ads / clicked Ads

Also recorded:

Your approximate location (region)
Date and time of your visit
Your IP address (in shortened form)
Technical information about your browser and the end devices you use (e.g. language setting, screen resolution)
your internet service provider
the referrer URL (via which website/advertising medium you came to this website)

Purposes of the data processing
On behalf of the operator Google will use this information to evaluate your use of the website and to compile reports on website activity. The reports provided by Google Analytics 4 serve to analyse the performance of our website and the success of our marketing campaigns.

Recipients
Recipients of the data are/may be:

Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland (as processor under Art. 28 GDPR).
Google LLC, 1600 Amphitheatre Parkway Mountain View, CA 94043, USA
Alphabet Inc, 1600 Amphitheatre Parkway Mountain View, CA 94043, USA

Third country transfer
For the USA, the European Commission adopted a news adequacy decision on 10 July 2023. Google LLC is certified under the EU-US Privacy Framework. Since Google servers are distributed worldwide and a transfer to third countries (for example to Singapore) cannot be completely ruled out, we have also concluded the EU standard contractual clauses with the provider to establish an appropriate level of data protection in those countries.

Retention period
The data sent by us and linked to cookies are automatically deleted after 2 months. The maximum lifespan of Google Analytics cookies is 2 years. The deletion of data whose retention period has been reached occurs automatically once a month.

Legal basis
The legal basis for this data processing is your consent pursuant to Art.6 Para.1 lit.a GDPR and § 25 Para. 1 TDDDG.

Withdrawal
You can withdraw your consent at any time with effect for the future by accessing the cookie settings and changing your selection there. The lawfulness of the processing carried out on the basis of the consent until revocation remains unaffected.

You can also prevent the storage of cookies from the outset by setting your browser software accordingly. However, if you configure your browser to reject all cookies, this may result in a restriction of functionalities on this and other websites. You can also prevent the collection of data generated by the cookie and relating to your use of the website (including your IP address) by Google, and the processing of this data by Google, by:

not giving your consent to the setting of the cookie or
downloading and installing the browser add-on to deactivate Google Analytics here: https://tools.google.com/dlpage/gaoptout?hl=en

For more information on Google Analytics' terms of use and Google's privacy policy, please visit https://marketingplatform.google.com/about/analytics/terms/us/ and at https://policies.google.com/?hl=en

The Hotels Network
To improve your user experience on our hotel website, we use a software provided by THE HOTELS NETWORK (https://www.thehotelsnetwork.com , Muntaner 262, 3º, 08021 Barcelona, Spain). Using The Hotels Network, we are able to measure your user behavior in an anonymised way to better understand how visitors use our website and offer a more relevant user experience. To enable this, The Hotels Network uses cookies to store data from website users such as browser information, pages viewed, scrolls etc. As any analysis or processing is always anonymised, it is impossible to identify the user in person from this data.

Should it nevertheless become necessary to process personal data, this will be done exclusively on the basis of your consent in accordance with Art. 6 Para. 1 lit. a GDPR and § 25 Para. 1 TDDDG.

We have entered into a contract Data Processing Agreement (“DPA”) in accordance with Art. 28 Para. 3 GDPR with THE HOTELS NETWORK and implement the strict provisions of the EU General Data Protection Regulation to the fullest when using it.

Further information can be found on the website and in the privacy statement of The Hotels Network:

https://www.thehotelsnetwork.com/en
https://www.thehotelsnetwork.com/en/privacy-policy

Xandr
Our website uses services provided by the advertising platform Xandr (formerly ‘AppNexus’), operated by Xandr Inc., 28 West 23rd Street, 4th Floor, New York, NY 10010, USA (hereinafter referred to as ‘Xandr’).

When visiting our website, scripts or pixels from the domain adnxs.com may be loaded, establishing a connection to servers operated by Xandr. In this context, personal data such as your IP address, browser and device information, location data, and browsing behaviour may be collected. This information may be used to display personalised advertisements (so-called "real-time bidding") or to measure the reach and effectiveness of advertising content.

The storage and processing of the collected data takes place in the United States, a so-called third country for which no adequacy decision by the European Commission currently exists.

However, Xandr relies on the EU-U.S. Data Privacy Framework adopted by the European Commission as the legal basis for data transfers to the USA.

Processing of your data will only occur with your explicit consent, in accordance with Art. 6 Para. 1 lit. a GDPR and, where applicable, § 25 Para. 1 TDDDG, provided you have granted this consent via our consent management tool. You may withdraw your consent at any time via our privacy settings.

For further information on how Xandr processes personal data, please visit: https://www.microsoft.com/en-gb/privacy/privacystatement

THEADX
Our website uses services provided by the platform THEADX, operated by THEADX Reklam ve Teknoloji Anonim Şirketi, based in Turkey (hereinafter referred to as ‘THEADX’).

THEADX is a programmatic advertising platform that enables the delivery and display of personalised advertisements in real time. When you access our website, scripts or tracking pixels from theadx.com may establish a connection to servers operated by THEADX. In this context, personal data such as your IP address, device and browser information, location data, and usage behaviour may be processed. This information is used for audience measurement, campaign optimisation, and the targeted delivery of advertising content.

Processing takes place solely on the basis of your explicit consent in accordance with Art. 6 Para. 1 lit. a GDPR and § 25 Para. 1 TDDDG, provided you have given such consent through our consent management system. You may withdraw your consent at any time with future effect.

Please note that THEADX is a provider based in a third country outside the EU (Turkey). Therefore, the transfer of personal data to this country cannot be ruled out. THEADX declares its compliance with the Turkish Data Protection Law (KVKK).

Further information on data processing by THEADX can be found at: https://www.theadx.com/en/privacy

Integration of External Scripts / co25.net
Our website incorporates an external script from the domain co25.net. Based on current information, this appears to be a third-party script potentially used for audience measurement, user tracking, or the delivery of other online services. The exact provider and purpose of the script are not publicly documented in detail.

When this script is loaded, a connection may be established to servers beyond our control. In the process, personal data such as your IP address, device and browser information, and possibly usage behaviour may be collected and processed.

This script is only embedded if you have provided your prior consent in accordance with Article 6 Para. 1 lit. a GDPR and, where applicable, § 25 Para. 1 TDDDG. You may withdraw your consent at any time with future effect.

If you wish to avoid the transmission of data to unknown or potentially insecure third parties, we recommend deactivating the corresponding categories in our consent banner.

Google Fonts
Google Fonts (https://fonts.google.com/ ) are used to visually improve the presentation of various information on this website. The web fonts are transferred to the cache of the browser when the page is called up so that they can be used for display.

When the page is called up, no cookies are stored by the website visitor. Data that are transmitted in connection with the page view are sent to resource-specific domains such as fonts.googleapis.com or fonts.gstatic.com. You will not be associated with data that may be collected or used in connection with the parallel use of authenticated Google services such as Gmail.

The storage and processing of the collected data takes placein the USA, i.e. a third country for which there is no adequacy decision by the European Commission.

However, Google bases the data transfer to the USA on the EU-U.S. Data Privacy Framework of the European Commission.You can prevent the collection and processing of your data by this web service by refusing your consent when entering the website, deactivating the execution in your browser or installing a script blocker in your browser. If your browser does not support the Google Fonts or you prevent access to the Google servers, the text is displayed in the system's standard font.

The legal basis for the use of this web service is your consent in accordance with Art. 6 Para. 1 lit. a GDPR and § 25 Para. 1 TDDDG.

You can find information on the data protection conditions of Google Fonts at: https://developers.google.com/fonts/faq#Privacy General information on data protection can be found in the Google Privacy Center at: https://policies.google.com/privacy

nexpics
On our website, we offer the possibility to take a virtual tour of our company. For this purpose, we use the service nexpics, provided by mediaglobe GmbH, Essener Str. 8, 10555 Berlin-Mitte, Germany (hereinafter referred to as ‘nexpics’).

When you access the virtual tour, a connection is established to the servers of nexpics. In this process, personal data – in particular your IP address and, if applicable, technical information about the device and browser used – may be transmitted to the provider.

To deliver the interactive content, nexpics also loads the service 3DVISTA, operated by 3DVISTA ESPAÑA SL, Avenida Fernando de los Ríos 58, Granada, Spain. Personal data may likewise be transferred to the servers of 3DVISTA in this context.

The use of this service is based on Article 6 Para. 1 lit. f GDPR. Our legitimate interest lies in providing a vivid and interactive presentation of our company. Where consent has been requested, data processing is carried out exclusively on the basis of Article 6 Para. 1 lit. a GDPR and § 25 Para. 1 TDDDG. Consent may be withdrawn at any time.

For further information about data protection at nexpics, please refer to: https://www.nexpics.com/datenschutz.htm (in German)

Sentry
We use the Sentry service from Functional Software Inc., 132 Hawthorne Street, San Francisco, California 94107, USA, to improve the technical stability of our service by monitoring the system stability and identifying code errors. Sentry only serves these objectives and does not evaluate any data for advertising purposes. The user data, such as information about the device or the time of the error is collected anonymously and not used personally and is then deleted.

The storage and processing of the collected data takes place in the USA, i.e. a third country for which there is no adequacy decision by the European Commission.

However, Google bases the data transfer to the USA on the EU-U.S. Data Privacy Framework of the European Commission.

The legal basis for using Sentry is a legitimate interest according to Art. 6 Para. 1 lit. f GDPR. Our legitimate interest lies in the user-friendly design of our offers.

You can find more information on this in Sentry's privacy policy: https://sentry.io/privacy/

Stripe
We use a service of the provider Stripe Payments Europe Ltd, 1 Grand Canal Street Lower, Grand Canal Dock, Dublin, D02 H210, Ireland (hereinafter referred to as ‘Stripe’) on this website.

Stripe enables companies to accept payments from credit and debit cards as well as other payment methods such as Apple Pay, Google Pay and various local payment options. This service also allows businesses to collect and manage recurring payments for subscription services. Stripe uses machine learning and other technologies to detect and prevent fraudulent transactions. The service also supports multi-currency payments and makes it easier for businesses to trade internationally. Stripe offers extensive APIs and tools that enable developers to seamlessly integrate payment features into their websites and applications.

Personal data (e.g. name, address, account number, bank sort code, possibly credit card number, payment amount, currency and transaction number) is passed on to this service provider as part of a payment transaction.

The legal basis is for the fulfilment of the contract or due to pre-contractual measures within the meaning of Art. 6 Para. 1 lit. b GDPR. The data is passed on exclusively for the purpose of payment processing with Stripe Payments Europe Ltd. and only to the extent that it is necessary for this purpose.

Further information on data protection at Stripe can be found in their privacy policy at https://stripe.com/privacy

Our social media presences

Data processing through social networks
We maintain publicly accessible profiles on social networks. The social networks used by us in detail can be found below.

Social networks such as Facebook, ‘X’, etc. can generally analyze your user behavior extensively when you visit their website or a website with integrated social media content (e.g. like buttons or advertising banners). By visiting our social media presences, numerous data protection-relevant processing operations are triggered. In detail:

If you are logged into your social media account and visit our social media presence, the operator of the social media portal can assign this visit to your user account. However, your personal data may also be collected under certain circumstances if you are not logged in or do not have an account with the respective social media portal. In this case, this data collection takes place, for example, via cookies that are stored on your end device or by recording your IP address.

With the help of the data collected in this way, the operators of the social media portals can create user profiles in which your preferences and interests are stored. In this way, you can be shown interest-based advertising inside and outside the respective social media presence. Provided you have an account with the respective social network, the interest-based advertising may be displayed on all devices on which you are or were logged in.

Please also note that we cannot track all processing on the social media portals. Depending on the provider, further processing operations may therefore be carried out by the operators of the social media portals. For details, please refer to the terms of use and data protection provisions of the respective social media portals.

Legal basis
Our social media presences are intended to ensure the most comprehensive presence possible on the Internet. This is a legitimate interest within the meaning of Art. 6 Para 1 lit. f GDPR. The analysis processes initiated by the social networks may be based on different legal bases, which are to be specified by the operators of the social networks (e.g. consent within the meaning of Art. 6 Para. 1 lit. a GDPR).

Controller and assertion of rights
If you visit one of our social media sites (e.g. Facebook), we are jointly responsible with the operator of the social media platform for the data processing operations triggered during this visit. In principle, you can assert your rights (information, correction, deletion, restriction of processing, data portability and complaint) both vis-à-vis us and vis-à-vis the operator of the respective social media portal (e.g. vis-à-vis Facebook).

Please note that despite the joint responsibility with the social media portal operators, we do not have full influence on the data processing operations of the social media portals. Our options are largely determined by the corporate policy of the respective provider.

Storage period
The data collected directly by us via the social media presence will be deleted from our systems as soon as the purpose for storing it no longer applies, you request us to delete it, revoke your consent to store it, or the purpose for storing the data no longer applies. Stored cookies remain on your terminal device until you delete them. Mandatory legal provisions - in particular retention periods - remain unaffected.

We have no influence on the storage period of your data, which is stored by the operators of social networks for their own purposes. For details, please contact the operators of the social networks directly (e.g. in their privacy policy, see below).

Facebook
We have a profile on Facebook. The provider of this service is Meta Platforms Ireland Limited, 4 Grand Canal Square, Dublin 2, Ireland (hereinafter referred to as "Facebook"). According to Facebook, the collected data is also transferred to the USA and other third countries.

We have concluded a joint processing agreement (Controller Addendum) with Facebook.

This agreement specifies which data processing operations we or Facebook are responsible for when you visit our Facebook page. You can view this agreement at the following link:

https://www.facebook.com/legal/terms/page_controller_addendum

You can adjust your advertising settings independently in your user account. To do so, click on the following link and log in:

https://www.facebook.com/settings?tab=ads

For details, please refer to Facebook's privacy policy: https://www.facebook.com/privacy/center/

Instagram
We have a profile on Instagram. The provider is Instagram Inc, 1601 Willow Road, Menlo Park, CA, 94025, USA. For details on how they handle your personal data, please refer to Instagram's privacy policy: https://privacycenter.instagram.com/

Name and address of the controller:
Party responsible for the processing of personal data for the purposes of the European Union General Data Protection Regulation (GDPR), or of other applicable data protection laws in the Member States of the European Union, and of other provisions relating to protection of personal data, is

TTG Betriebs GmbH & Co. KG
c/o EAST Hotel- und Restaurant GmbH
Simon-von-Utrecht-Straße 31
20359 Hamburg
Phone: +49 40 309930
Fax: +49 40 30993200
Email: info@east-hamburg.de

Managing Directors:
Jens Nuske, Okan Yenigün

Name and address of the data protection officer:
SHIELD GmbH
Martin Vogel
Ohlrattweg 5
25497 Prisdorf
Phone: +49 4101 80 50 600
Email: info@shield-datenschutz.de

Hamburg, June 2025

Amendments in Data Protection Statement
We reserve the right to amend our data protection practices and this data protection statement in order to adjust the aforesaid to reflect possible changes in relevant laws or regulations, or to meet your needs better. Possible amendments in our data protection practices will correspondingly be published here. Please inform yourself about the current date of our data protection policy.

Contact

clouds – Heaven’s Bar & Kitchen

Reeperbahn 1

20359 Hamburg

+494030993280 restaurant@clouds-hamburg.de