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clouds - Heaven's Bar & Kitchen



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Infection protection

Infection

protection

Our protective measures for
your security

Dear guests,

we do our best to give you certainty and a good feeling during your visit to clouds - Heaven's Bar & Kitchen. We are working full force to implement and comply with the legal requirements and inform you here about the following protective measures.

As of June 1, 2021, restaurant patrons are required to present a negative Corona rapid test or a negative PCR test. Fully vaccinated individuals do not need a test, proof is provided by presenting their personal vaccination record. Recovered persons do not need a negative test if they can prove that they have survived SARS-CoV-2.
 
This information is without guarantee. 
 
Please make sure to check the current regulation for the containment of the spread of the coronavirus SARS-CoV-2 in the Free and Hanseatic City of Hamburg before arrival.
See §16 AccommodationSee §15 Restaurants and similar establishments.
See §10 Negative coronavirus- test evidence for facilities, establishments and offers with public traffic.
 
Please note that the above-mentioned test conditions, or proof, also apply to visits to our outdoor catering facilities.
 
Our measures

  • All employees who come into contact with guests and food have been trained in advance as infection control assistants and wear mouth and nose protection during their work.
  • We ensure that there is a minimum distance of 1.50 m between tables and have adapted the seating arrangements in the restaurant accordingly.
  • Transparent glass partitions provide additional protection against infection.
  • All tables and chairs are disinfected after use.
  • Dispensers with hand disinfectant are available in the restaurant.
  • Used dishes, cutlery and glasses are cleaned after each use in industrial dishwashers at high temperatures.
  • The ventilation system constantly provides you with fresh air. It is not a recirculating air system.
  • Door handles and knobs, handrails and buttons, and card devices are disinfected frequently and regularly.
  • Payment is possible only contactless with EC cards, or credit card. We accept VISA, Mastercard and AMEX.

In addition to all our measures, we are also dependent on the "cooperation" of our guests during implementation. We therefore ask you to accept the officially ordered infection control measures and to support our employees in their implementation.

Any questions?

If you have any further questions about our hygiene and infection control measures, please feel free to email us at

corona@east-hamburg.de

A visit at clouds -
Step by step

Step 1 -
Reserve your table

Please reserve a table before your visit at clouds - Heaven's Bar & Kitchen by phone: +49 (0) 40 30 99 32 80, by e-mail at: restaurant@clouds-hamburg.de or via the "book now" button on the website.

Please note the current regulations for the maximum number of people, or households per table.

We also ask that you be sure to honor your reservation. Please let us know well in advance if you are unable to attend.

Step 2 -
Travel safely

If possible, travel by your own car. The public parking garage located under the Dancing Towers in Zirkusweg offers parking according to availability. Out of consideration for other guests and our staff, please enter the Dancing Towers and the clouds restaurant only with a mouth and nose protection on.

Take the stairs to the elevators and follow the instructions for elevator use. Once you arrive at the clouds (23rd floor), please check in first at the reception desk in the restaurant. Feel free to use the disinfectant dispensers provided and keep the minimum distance of 1.50m from other guests and the staff.
 
In order to be able to trace any chains of infection, we are required by law to collect some of your personal data, which may be passed on to the health authorities. Your data will be treated confidentially according to DSGVO and will be destroyed after four weeks.

Step 3 -
We guide you to your table

Wait at the reception until you are escorted to your seat by our host staff and take your wardrobe with you to your table. Free seating is unfortunately not possible at this time, we ask for your understanding.

Step 4 -
Service at the place

Your service staff will bring a QR code to your table, which you can scan with your smartphone. This gives you contactless access to the menu and wine list. If you wish, you can also receive a printed menu, which will be disposed of after a single use.Feel free to ask your service representative for current daily specials, recommendations, etc.
 
We recommend that you wash your hands thoroughly before eating. Barrier-free washrooms are available in the back of the bar. Please put on your mouth and nose protection when going to the washrooms.

Step 5 -
The order comes

Presenting, carving or preparing at the table, is unfortunately not possible at the moment. Items that are used by more than one person (salt and pepper shakers) may not be placed on the tables for hygienic reasons. If necessary, please ask your service staff.

Step 6 -
Bye and see you again

Of course you have the possibility of contactless payment with EC card, or credit card (Visa, Mastercard, Amex). Please refrain from payments with cash.When leaving the restaurant and the building, please wear your mouth and nose protection and ensure sufficient minimum distance to other guests and the service staff.